HP ProBook 445 G10 14"Laptop (86R24PA)

HP ProBook 445 G10 14" HD, AMD Ryzen R7-7730U, 8GB DDR4 3200, 256GB PCIe NVMe SSD, WiFi 6, Windows 11Pro, 1Yr Onsite Warranty.

📦 Orders

Order Cut-Off

• Orders placed before 2:00 PM AEDT (Monday to Friday) will begin processing the same day.
• Orders placed after 2:00 PM AEDT, on weekends, or on public holidays will be processed on the next business day. 

How long does it take to process my order?

• All orders are processed within 1-3 business days (Monday to Friday - excluding Public Holidays).
• Orders placed on weekends or public holidays will begin processing on the next business day.

🚚 SHIPPING

How long does delivery take?

• Once dispatched, orders typically arrive within 1-4 business days Australia-wide.
• Delivery times may vary depending on your location and courier services.
• From placing your order to receiving it, please allow 2–7 business days for delivery Australia-wide. This includes handling and transit times.

What Shipping Methods Can I Choose?

• We offer FREE standard shipping Australia-wide on all orders.

Do you ship Australia-wide?

• Yes, we deliver to all states in Australia, including rural and regional areas.

Can I Click & Collect?

• Yes. Orders can be picked up Monday to Friday (excluding Public Holidays), between 9am-4:30pm AEDT.
• The Click & Collect location is listed on the product page and is a checkout option.
• An email will be sent to you once your order is ready for pickup including the pick-up location address. 

How can I track my order?

• Once your order is shipped, you’ll receive a tracking number via email, allowing you to monitor the delivery status online.
• You may also track your order at our Order Tracking Page.

How much does shipping cost?

• All orders are eligible for FREE shipping, Australia-wide.

💻 Products & Stock

Are all laptops brand new?

• Yes. All laptops sold on our site are brand new and sealed in original packaging.

Do your laptops come with Australian warranties?

• Yes, every laptop comes with a manufacturer-backed Australian warranty, usually 1–3 years depending on the model.

Do you sell refurbished or second-hand laptops?

• No. We only sell brand new laptops in the original sealed packaging.

Is everything listed in stock?

• Our stock levels are synced every few hours. In the unlikely event that an item is unexpectedly unavailable, we’ll notify you ASAP with options.

💳 Payments & Security

What payment methods do you accept?

💳 Pay by Credit Card

We accept:

• Amex
• Visa
• Mastercard

🔒 All card payments are processed securely with industry-standard encryption and PCI DSS Compliance.

🏦 Pay by Bank Deposit

Bank Transfer Details:

Account Name: eCOMERZ PTY LTD t/a LaptopHQ (company bank account)

BSB: 067-873

Account Number: 16212183

Bank Name: Commonwealth Bank of Australia (CBA)

Please email a copy of the remittance to accounts@laptophq.com.au and include your Order Number as the payment reference to avoid delays.

📱 Pay via PayID

PayID via ABN: 88 645 619 209

When paying via PayID, please also include your Order Number in the payment description.

Please email a copy of the remittance to accounts@laptophq.com.au and include your Order Number as the payment reference to avoid delays.

Is my payment secure?

• Yes. All card payments are processed securely with industry-standard encryption and PCI DSS Compliance.

Do your prices include GST?

• Yes, all prices listed on our website are GST-inclusive.

🔁 Returns & Warranty

What is your returns policy?

• We accept returns for damaged, faulty, or incorrectly delivered products in accordance with the Australian Consumer Law and on the terms set out in our Return & Refund Policy.
• We do not offer any return or refund if you purchase the incorrect product, change your mind, or find the same product or service cheaper elsewhere.  

How do I make a warranty claim?

Returns cannot be accepted over the phone or by email. To initiate a return or exchange, please follow these steps:

1. Visit our Returns Portal or Log in to your Account Portal or Navigate to Orders, then click the 'Return' button underneath the relevant order and follow the prompts.
2. During the return application, you will be asked to provide a brief description of the issue, along with any relevant photos or videos.
   
   Once your request is reviewed, we will provide you with detailed return instructions.

📞 Support & Contact

How do I contact your support?

At LaptopHQ, we're here to help with any questions, concerns, or feedback you may have. Our customer service team is dedicated to providing you with the best possible support to ensure you have a seamless shopping experience.

Phone: For immediate assistance, give us a call at1300 578 131. Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm.

Email: You can also reach us via email atsales@laptophq.com.auwe'll respond to your enquiry as quickly as possible, typically within 24 hours.

Chat with Us Live: 

Monday to Friday between 9:00 am to 5:00 pm.

Whether you have questions about a product, need help with your order, or just want advice on the best laptop for your needs, our friendly team is available to chat in real-time. Simply click the chat icon on our website, and get the support you need right away. No wait, no hassle - just quick, professional help when you need it most.

Address:
LaptopHQ81-83 Campbell Street,Surry Hills, NSW, 2010, Australia

Follow Us:
Stay updated on the latest product releases, promotions, and news from LaptopHQ by following us on social media:

Instagram: @LaptopHQ

When is your support team available?

Business Hours:

Monday to Friday between 9:00 am to 5:00 pm

Saturday to Sunday: Closed

Public Holidays: Closed

This Shipping Policy (‘Policy’) applies to the following purchases: online from https://www.laptophq.com.au

Order Cut-Off

• Orders placed before 2:00 PM AEDT (Monday to Friday) will begin processing the same day.
• Orders placed after 2:00 PM AEDT, on weekends, or on public holidays will be processed on the next business day. 

Handling Time

• All orders are processed within 1-3 business days (Monday to Friday - excluding Public Holidays).
• Orders placed on weekends or public holidays will begin processing on the next business day.

Transit Time

• Once dispatched, orders typically arrive within 1-4 business days Australia-wide.
• Delivery times may vary depending on your location and courier services.

Total Delivery Time

• From placing your order to receiving it, please allow 2–7 business days for delivery Australia-wide. This includes handling and transit times.

Shipping Methods

• We offer free standard shipping Australia-wide on all orders.

Click & Collect

• Orders can be picked up Monday to Friday (excluding Public Holidays), between 9am-4:30pm AEDT.
• An email will be sent when your order is ready for pickup including the pick-up location address. 

Order Tracking

• You can find your tracking information in your order confirmation email, on our Order Tracking Page, or within your Account Portal.

Shipping Costs

• All orders are eligible for free shipping throughout Australia, with no further shipping charges added at checkout.

Shipping Damages

• If your order arrives damaged, please contact us as soon as possible by emailing returns@laptophq.com.au or calling 1300 578 131.
• Please also take clear photos or videos of the damage to assist with your claim.

Missing or Lost Package

• Sometimes packages can be delayed, misplaced, or marked as delivered incorrectly. In many cases, they are found within the building or with a neighbour.
• We kindly ask customers to check common courier drop-off spots and nearby areas.
• If you’re unable to locate your package, please contact us at returns@laptophq.com.au or call 1300 578 131 to report a missing or lost order.

Refunds

• Please refer to our Return & Refund Policy for information on refunds.

Returns

• Please refer to our Return & Refund Policy for information on returns.

Restrictions

• Our company does not ship to PO Box or Parcel Lockers.

Contact Us

If you have any questions about our Shipping Policy, please Contact Us

[Shipping Policy Last updated APR 2025]

This Return and Refund Policy ("Policy") applies to all online purchases made through https://www.laptophq.com.au.
All returns and refunds are handled in accordance with LaptopHQ’s Terms and Conditions of Sale and the Australian Consumer Law.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@laptophq.com.au

Return and Refund Window

• Return: 12 months (defective products)
• Refund: 30 business days

Return Country:

• Australia

Return Cost:

• For defective products: No cost
  
• Restocking fee: No cost

Return Method:

• Courier
• Warehouse Drop Off

Method to get the return label:

• For defective products: Download/Print
  

Product conditions that we allow for returns:

• New & Used (damaged or defective)

Return Currency

• AUD ($)

General Policy

• We offer returns, refunds, repairs, and replacements as required under the Australian Consumer Law and on the terms outlined in this Policy.
• This Policy provides benefits in addition to your rights under the Australian Consumer Law.
• LaptopHQ does not offer refunds or returns for:
  -Change of mind
  -Incorrect product purchases
  -Finding the same product or service cheaper elsewhere
• All goods returned for inspection must be:
  -Returned within 12 months
  -Accompanied by proof of purchase

Refund Process

• Once your returned product has been received, assessed & confirmed faulty or damaged by our team, supplier, or manufacturer, we will begin processing the refund.
• Refunds will be issued to the original payment method used.
• Please allow up to 30 business days for the refund to be finalised.
• You will receive a confirmation email once your refund is processed.
• Shipping fees (if applicable) are non-refundable unless the return is due to a fault or error on our part.

Return Process

To initiate a return or exchange:

1.  Visit our Returns Portal or Log in to your Account Portal to Navigate to Orders, then click the 'Return' button underneath the relevant order and follow the prompts.
2. Provide a brief description of the issue, and upload any relevant photos or videos.
3. Once reviewed, you will receive return instructions.

⚠ Returns are not accepted by phone or direct email. You must follow the return application process above.

Response & Processing Times

• We aim to respond to all return requests within 1-3 business days.
• The full returns process can take up to 30 business days to complete.

Australian Consumer Law

Under the Australian Consumer Law:

• You are entitled to a refund or replacement for major product or service failures.
• You are also entitled to have goods repaired or issues resolved within a reasonable time for minor problems.
• If a fault is not resolved within a reasonable time, you are entitled to a refund or replacement.
• More information is available at the Australian Competition and Consumer Commission (ACCC) website.

Major vs Minor Product Issues

Major Problems:
If your product has a major fault, you may be eligible for:

• A refund to the original payment method
• A replacement of the same type
• Compensation for any foreseeable damage

Minor Problems:
If the fault is minor, we will:

• Repair the item at no cost
• Or, at our discretion, offer a replacement or refund (though not required under the law)

Damaged Items During Delivery

If your order arrives damaged:

• Contact us immediately at returns@laptophq.com.au or call 1300 578 131
• Return the item in the original condition and packaging
• We will arrange to repair, replace, or refund the item

Data Responsibility

If your returned item contains user-generated data (e.g., files, contacts, media):

• Please back up and remove any sensitive data before returning
• We are not responsible for any data loss

Refurbished Goods & Parts

• In some cases, goods presented for repair may be replaced with refurbished items or repaired using refurbished parts

Return Shipping Costs

• If your return is covered under the Australian Consumer Law, we will provide a prepaid courier label and cover return and replacement shipping costs.
• If the returned item is not eligible for a refund, repair, or replacement, you may be required to pay for:
  -Inspection
  -Shipping or courier costs
  -Return transportation

Cancellation & Back Orders

• Orders cannot be cancelled once dispatched.
• If cancelled before dispatch, you may be liable for any losses incurred due to the cancellation (e.g., restocking fees).
• Back Orders are non-cancellable and non-refundable once placed.

Exceptions

We may decline a return or refund request if:

• The item was misused or damaged due to improper handling
• You were made aware of the issue prior to purchase
• You requested specific customisations against our advice
• Other exceptions apply under the Australian Consumer Law

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We do not accept exchanges.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 30 business days have passed since we’ve approved your return, please contact us at returns@laptophq.com.au

Contact Us

If you have any questions about this Return and Refund Policy:
📧 Email: returns@laptophq.com.au
📞 Phone: 1300 578 131
🌐 Website: https://www.laptophq.com.au